Silicon ServiceSM FullExpress provides comprehensive system support to help you maximize return on your equipment investment, with the accelerated on-site response many businesses need. This program delivers four-hour, on-site support, telephone support from our call center experts, and remote hardware and software diagnosis.
FullExpress Features
- 5x9 Telephone Support
- 5x9 On-Site Support and Parts Availability
- On-Line Support Tools
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A real-time support solution to help you manage and troubleshoot your Silicon Graphics systems-24 hours a day.- CRInform
Cray's on-line information service contains information on technical support, publications, training, and software services; access CRInform via the Internet or dial-up modem.- Software Updates
- Information Services
FullCare Extended Warranty
FullExpress is available as an extended warranty program with system purchase. The FullExpress Extended Warranty may be purchased for a term of one to five years.
This support program is available on all systems in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.